Providing excellent patient care is imperative for every physician practice. This involves a variety of factors, and each of them deserves plenty of attention. A good patient experience will keep patient volume high and aid in revenue cycle management, and the elements of such an experience help physicians ensure they are providing proper care. However, patient care often involves effort on the part of doctors that isn't necessarily compensated, from interactions outside of appointments to keeping pace with the most recent best practices for conditions of all kinds.

Extra effort from physicians
Writing for Physicians Practice, Melissa Young, MD, mentions many of her social interactions in the town where she practices become medical in nature. Other tasks of patient care, like calling patients, insurance companies and pharmacies, are also not reimbursed by either the patient or their insurance provider. For this reason, high rates of reimbursement are necessary to give physicians the incentive to go the extra mile to undertake them. Working with a revenue cycle management company can ensure practices receive the highest rates of payment from payers, compensating them in a way for the unpaid overtime that comes with being a physician.

Of course, the vast majority of physicians went into their field to help patients, and as such don't mind putting in longer hours that may not be paid for. However, practices that want to keep their top talent need to make sure this effort is recognized and compensated in a tangible way. Pursuing the highest rates of reimbursement possible from insurance companies with the help of a medical billing and coding firm is one way to accomplish this.

Changing standards of care
In another article in Physicians Practice, Jennifer Frank, MD, described the difficulty of keeping up with standards of care for patients with different conditions. Minimally acceptable care is, of course, necessary to provide, but it can be hard for physicians to manage patients with several conditions in brief appointments. Writing down what must be done for each condition can help physicians avoid missing tests or procedures that are necessary, even if a patient has a number of different and interacting conditions.

Again, managing patient care in the case of complex issues, and remaining up-to-date on standards of care for many different conditions, requires significant effort from physicians. Physicians undertake these tasks willingly, but practices that would like to see satisfied patients and satisfied physicians should work with a revenue cycle management company to ensure each of their doctors is duly compensated for the work he or she performs every day.