Health care is becoming increasingly technological, and the influence of IT touches every facet of the practice environment, including medical billing services. Although your billing software might not seem to directly affect patients, there are some eye-opening statistics that may surprise you when it comes to billing blunders and patient satisfaction. Here are a few takeaways:

  • Patient insurance verification, which usually takes place a few days before an appointment, can ensure that patients don't encounter informational errors on their bill. If insurance is declined beforehand, it can not only save a lot of headaches for the staff, but also save a possible embarrassing moment for the patient. What's more, eligibility verification through electronic means saves practices $3,700 on average annually.
  • Allowing patients to manage their accounts away from the office creates flexibility for busy individuals. Access outside of standard business hours allows for self-service opportunities, which can help them manage their schedules and health in a more productive manner. So far, only 1 in 3 U.S. patients have access to an online health portal, but those numbers should rise considering many providers are switching to more patient-centric platforms.
  • Online billing can keep patients more engaged. Because the breakdown of a patient's physician billing services is transparent, it can reduce frustration and allow patients to play a more active role in the payment process. Seeing these pre-determined figures before appointments can eliminate these concerns even further. Currently, only 1 in 4 U.S. patients are provided with pre-treatment cost estimates from their providers.
  • Many patients dread the often lengthy claims process, which can delay payments and result in anxiety or decreased satisfaction with their provider. However, with an online platform, communication is more efficient, and patients can see every step of the claims process as it happens. Innovations such as these could result in more loyal, happy patients.
  • The ability to pay bills online is probably one of the most beneficial aspects of the electronic billing process. Considering 79 percent of U.S. patients are already paying for non-health care bills online already, allowing this option can give patients more flexibility and fewer headaches. Additionally, this could also result in more timely payments for providers.

Overall, the electronic billing process can not just eliminate wasted time and confusion for providers, but also provide easiness and flexibility for patients.